About: Navigating disruptive crises through service-led growth: The impact of COVID-19 on Italian manufacturing firms

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An Entity of Type : schema:ScholarlyArticle, within Data Space : wasabi.inria.fr associated with source document(s)

Attributes	Values
type	Academic Article research paper schema:ScholarlyArticle
isDefinedBy	Covid-on-the-Web dataset
title	Navigating disruptive crises through service-led growth: The impact of COVID-19 on Italian manufacturing firms
Creator	Adrodegari, Federico Kowalkowski, Christian Paiola, Marco Rapaccini, Mario Saccani, Nicola
source	Elsevier; PMC
abstract	Abstract This study draws on an extensive survey and interview data collected during the COVID-19 pandemic. The respondents were executives of industrials firms whose factories, warehouses, and headquarters are located in Northern Italy. This is undoubtedly the European region first and most extensively affected by the pandemic, and the government implemented radical lockdown measures, banning nonessential travel and mandating the shutdown of all nonessential businesses. Several major effects on both product and service businesses are highlighted, including the disruption of field-service operations and supply networks. This study also highlights the increased importance of servitization business models and the acceleration of digital transformation and advanced services. To help firms navigate through the crisis and be better positioned after the pandemic, the authors present a four-stage crisis management model (calamity, quick & dirty, restart, and adapt), which provides insights and critical actions that should be taken to cope with the expected short and long-term implications of the crisis. Finally, this study discusses how servitization can enhance resilience for future crises—providing a set of indicators on the presumed role of, and impact on, service operations in relation to what executives expect to be the “next normal.”
has issue date	2020-07-31(xsd:dateTime)
bibo:doi	10.1016/j.indmarman.2020.05.017
has license	els-covid
sha1sum (hex)	0dd82d650ec143f0222cec6bdc0d8bec610a2563
schema:url	https://doi.org/10.1016/j.indmarman.2020.05.017
resource representing a document's title	Navigating disruptive crises through service-led growth: The impact of COVID-19 on Italian manufacturing firms
has PubMed Central identifier	PMC7261107
schema:publication	Industrial Marketing Management
resource representing a document's body	covid:0dd82d650ec143f0222cec6bdc0d8bec610a2563#body_text
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