About: Implementation and analysis of a telephone support service during COVID-19

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About: Implementation and analysis of a telephone support service during COVID-19 Goto Sponge NotDistinct Permalink

An Entity of Type : schema:ScholarlyArticle, within Data Space : wasabi.inria.fr associated with source document(s)

Attributes	Values
type	Academic Article research paper schema:ScholarlyArticle
isDefinedBy	Covid-on-the-Web dataset
title	Implementation and analysis of a telephone support service during COVID-19
Creator	Foley, A Gerakios, F Matthewson, J Murphy, E Tiplady, A
source	Medline; PMC
abstract	BACKGROUND: During the COVID-19 pandemic, it has been essential for occupational health services (OHS) providers to react rapidly to increased demand and to utilize resources in novel ways. The impact of the COVID-19 pandemic on the psychological well-being of staff is already identified as an area of high risk; therefore, providing timely access to psychological support may be vital, although limited evidence is available on how these risks are best managed. AIMS: To describe implementation and analysis of a psychology-led COVID-19 telephone support line in a National Health Service OHS. METHODS: Data from calls made to the support line were collected over the first 4 weeks of service implementation. Numerical data including frequency of calls and average waiting time were first considered. A content analysis was then conducted on call notes to identify prevalence of themes. RESULTS: Six hundred and fifty-five calls were received, and 362 notes included sufficient information for use within the content analysis. Frequency of calls peaked within the first week followed by a reduction in the number of calls received per day over time. Most calls included discussion around clarification of guidance (68%) with a smaller subset of calls offering support around anxiety (29%). Prevalence of themes did not appear to change over time. CONCLUSIONS: Clear and timely information is vital to support the well-being of healthcare staff. A psychologically informed telephone support line was a good use of occupational health service resources in the interim while more tailored advice and services could be established.
has issue date	2020-05-25(xsd:dateTime)
bibo:doi	10.1093/occmed/kqaa095
bibo:pmid	32449754
has license	no-cc
sha1sum (hex)	c510c5fe23ab152cbfd97cb2868d6434e56af40d
schema:url	https://doi.org/10.1093/occmed/kqaa095
resource representing a document's title	Implementation and analysis of a telephone support service during COVID-19
has PubMed Central identifier	PMC7313817
has PubMed identifier	32449754
schema:publication	Occup Med (Lond)
resource representing a document's body	covid:c510c5fe23ab152cbfd97cb2868d6434e56af40d#body_text
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