About: The effects of high performance work systems in employees’ service-oriented OCB

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An Entity of Type : schema:ScholarlyArticle, within Data Space : wasabi.inria.fr associated with source document(s)

Attributes	Values
type	Academic Article research paper schema:ScholarlyArticle
isDefinedBy	Covid-on-the-Web dataset
title	The effects of high performance work systems in employees’ service-oriented OCB
Creator	Kloutsiniotis, Panagiotis Mihail, Dimitrios
source	Elsevier; Medline; PMC
abstract	The present research investigates the effects of “High Performance Work Systems (HPWS)” on employees’ “work engagement” and “service-oriented Organizational Citizenship Behavior (OCB)”, through the development of a social and justice climate. In doing so, “Partial Least Squares Structural Equation Modeling (PLS-SEM)” was applied based on a convenient sample of 448 customer-contact hotel employees across ten Greek hotel organizations. In summary, the study reveals first the valuable contribution of HPWS towards the development of a justice and service climate, which in turn influence positively employees’ work engagement. As a consequence, employees respond by exhibiting extra role behaviors and by engaging in service-oriented OCB. Overall, the findings clarify the mechanism behind the HPWS process, known as the “black-box”, a valuable knowledge for professionals practicing Human Resource Management (HRM).
has issue date	2020-07-11(xsd:dateTime)
bibo:doi	10.1016/j.ijhm.2020.102610
bibo:pmid	32834351
has license	no-cc
sha1sum (hex)	f453e0503da847817e6da1dc6cd3446d3a39e2a2
schema:url	https://doi.org/10.1016/j.ijhm.2020.102610
resource representing a document's title	The effects of high performance work systems in employees’ service-oriented OCB
has PubMed Central identifier	PMC7352112
has PubMed identifier	32834351
schema:publication	Int J Hosp Manag
resource representing a document's body	covid:f453e0503da847817e6da1dc6cd3446d3a39e2a2#body_text
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